Man With a Van Primrose Hill Terms and Conditions

These Terms and Conditions govern the provision of man and van and removal services by Man With a Van Primrose Hill. By placing a booking, you agree that you have read, understood and accepted these Terms and Conditions. They form the basis of the contract between you and us for all services carried out within our removal and transport service area.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the individual, business, or organisation booking the services.

Company, we or us means the provider trading as Man With a Van Primrose Hill.

Services means any man and van, removal, transport, loading, unloading, packing, or related services supplied by us.

Goods means any items, furniture, belongings, or materials handled or transported by us on your behalf.

Order means a confirmed booking for services agreed between you and us.

Service Area means the locations within which we agree to provide man and van and removal services, including Primrose Hill and surrounding areas, as communicated at the time of booking.

2. Scope of Services

We provide man and van and removal services which may include loading, transport, unloading and, if specifically agreed, basic packing or unpacking. The exact scope of the services for each booking will be specified during the booking process based on the information you provide about your property, access, items, and destination.

We do not undertake specialist removal services such as the removal of heavy machinery, industrial equipment or items requiring special lifting gear unless expressly agreed in writing in advance. We reserve the right to refuse to handle any goods that we reasonably consider unsafe, illegal, excessively heavy, or which may cause damage or injury.

3. Booking Process

3.1 Booking request

You may request a quote and make a booking by contacting us through our accepted communication channels. You must provide accurate and complete information, including but not limited to:

a. Collection and delivery addresses

b. Property type and floor level

c. Details of access, including stairs, lifts, parking restrictions or limited entry

d. A clear description and approximate volume or list of items to be moved

e. Preferred date and time for the service

f. Any special requirements, fragile items, or large or awkward items such as pianos, safes, or oversized furniture.

3.2 Quotations

Any quotation provided by us is based on the information supplied by you and is valid only for the period stated. If no period is stated, the quotation is valid for 14 days from the date issued. We reserve the right to amend or withdraw a quotation if the information provided is found to be inaccurate or incomplete.

3.3 Acceptance and confirmation

A booking is only confirmed when we have accepted your order and you have accepted our quotation and any applicable terms, including agreed rates, call out charges, and additional services. We may require a deposit or prepayment to secure the booking. We reserve the right to decline any booking at our discretion.

4. Customer Responsibilities

You are responsible for:

a. Ensuring suitable and safe access to the collection and delivery addresses, including arranging any parking permissions or permits required for our vehicles within the service area.

b. Ensuring that all goods are properly packed and prepared for transport, unless packing services are explicitly included in the order.

c. Ensuring that any items which are fragile, valuable, or require special handling are clearly identified to us in advance.

d. Being present or ensuring a suitable representative is present at the collection and delivery points to provide access, instructions, and to sign any relevant documents.

e. Complying with all relevant laws and regulations, including waste regulations, when asking us to remove or dispose of any items.

If we are unable to complete the services due to inadequate access, waiting times caused by you, or your failure to comply with these responsibilities, additional charges may apply.

5. Payments and Charges

5.1 Rates and pricing

Our charges may be calculated on an hourly rate, a fixed price, or a combination of both, as agreed at the time of booking. Rates may vary depending on vehicle size, number of movers, distance, access conditions, and any additional services required within our removal service area.

5.2 Deposits and prepayments

We may require a deposit or full payment in advance to confirm a booking. The amount and payment schedule will be communicated to you when you book. If a deposit is not received by the due date, we may release the reserved slot and cancel the booking.

5.3 Payment terms

Unless otherwise agreed, all payments are due on completion of the services on the day of the move. We accept commonly used payment methods as agreed with you in advance. We do not accept responsibility for any charges applied by your bank or payment provider.

5.4 Additional charges

Additional charges may apply in the following circumstances:

a. Waiting time caused by delayed access to the property beyond our control.

b. Additional items not disclosed at the time of booking that increase the volume, time, or labour required.

c. Extra services requested on the day that were not included in the original quotation.

d. Parking fees, tolls, congestion charges, low emission zone charges, or fines incurred as a direct result of your instructions or failure to arrange suitable parking.

e. Excessive distance from parking to the property, or additional floors and stairs not previously notified.

5.5 Overdue payments

If any amounts remain unpaid after the due date, we reserve the right to charge reasonable interest and administrative fees, and to withhold or delay services or delivery of goods until payment is received in full.

6. Cancellations and Amendments

6.1 Customer cancellations

If you need to cancel or amend your booking, you must notify us as soon as possible. The following cancellation terms will generally apply, unless otherwise agreed in writing:

a. More than 7 days before the service date: deposit or prepayment, if any, may be refundable or transferable at our discretion.

b. Between 7 days and 48 hours before the service date: a cancellation fee may be charged, which may include some or all of the deposit or prepayment.

c. Less than 48 hours before the service date or on the day of the move: we reserve the right to charge up to 100 percent of the estimated service cost.

6.2 Amendments

Changes to dates, times, addresses, or the scale of the move are subject to availability and may result in an adjusted quotation. If we cannot accommodate the requested changes and you choose to cancel, the cancellation terms above will apply.

6.3 Company cancellations

In the unlikely event that we need to cancel or significantly change your booking due to circumstances beyond our reasonable control, such as extreme weather, vehicle breakdowns, road closures, or staff illness, we will notify you as soon as practicable and offer an alternative date or a refund of any prepayments received. We will not be liable for any indirect or consequential losses arising from such cancellation.

7. Liability and Limitations

7.1 Our responsibility for loss or damage

We will take reasonable care in handling and transporting your goods. However, our liability for loss of or damage to goods is limited, and you are advised to arrange suitable insurance cover for your belongings, particularly for high value items.

Unless otherwise agreed in writing, our total liability for any loss or damage to goods arising from our services, whether due to negligence or otherwise, shall not exceed a reasonable sum based on the value and condition of the items and the fees charged for the service.

7.2 Exclusions

We shall not be liable for:

a. Loss or damage arising from your failure to adequately pack or protect goods, where packing is your responsibility.

b. Loss of or damage to items of fragile or delicate nature, including glass, china, electronics, artwork, or antiques, unless specifically declared and agreed for special handling.

c. Loss of data or records on computers, devices, or storage media.

d. Damage caused by inherent defects, wear and tear, or pre existing damage to goods.

e. Loss or damage resulting from changes in atmospheric conditions, damp, mould, rust, or infestation.

f. Any indirect or consequential loss, including loss of profit, loss of income, or loss of opportunity.

7.3 Items excluded from liability

We accept no liability for loss of or damage to money, jewellery, precious metals, watches, bonds, securities, deeds, or valuable collections, unless we have expressly agreed in writing to handle such items and you have provided a written valuation in advance.

7.4 Customer indemnity

You agree to indemnify us against any claims, costs, damages or expenses arising from:

a. Your breach of these Terms and Conditions.

b. The nature or condition of the goods if they cause injury, damage, or are illegal to possess or transport.

c. Any inaccuracies in the information you supply during the booking process.

8. Access, Parking and Service Area Conditions

You are responsible for ensuring that we can park legally and safely at both the collection and delivery addresses. This may include arranging parking permits or providing advance information where parking restrictions apply within your local area.

If our vehicle is required to park at a distance from the property, or if we encounter particularly difficult access such as narrow staircases, low ceilings, or limited entry points, additional time and charges may apply. We are not responsible for delays or failure to complete the service due to circumstances related to access, parking availability, or local traffic conditions beyond our control.

9. Waste Regulations and Disposal of Items

9.1 Compliance with waste law

Any removal, transport, or disposal of waste items must comply with applicable waste regulations and environmental law in the United Kingdom. We are not licensed to transport or dispose of certain types of waste, including hazardous, clinical, chemical, or controlled waste, unless expressly stated.

9.2 Prohibited items

We will not remove, transport, or dispose of:

a. Hazardous substances, including chemicals, solvents, paints, asbestos, gas cylinders, or flammable materials.

b. Biological or medical waste.

c. Illegal items or substances.

If you include such items among your goods without our knowledge, you will be responsible for any resulting loss, damage, or penalties, and we may terminate the service immediately without refund.

9.3 Disposal and recycling

If you request that we remove unwanted items or rubbish, this will be treated as a separate service and may incur additional charges. We will only dispose of items at authorised facilities and in compliance with relevant regulations. You confirm that you have the right to dispose of such items and that they do not fall within any prohibited categories.

10. Claims and Complaints

If you believe that loss of or damage to goods has occurred, you must notify us in writing as soon as possible and in any event within 7 days of completion of the services. You should provide full details, including photographs if available, to enable us to investigate. Failure to notify us within this time may affect our ability to consider your claim.

We aim to handle any complaints promptly and fairly. Raising a complaint does not entitle you to withhold payment for services rendered, except to the extent agreed by us in writing.

11. Events Beyond Our Control

We will not be liable for any failure or delay in performing our obligations under these Terms and Conditions where such failure or delay results from events beyond our reasonable control, including but not limited to extreme weather, accidents, road closures, traffic congestion, civil disturbances, strikes, lockouts, or acts of government or public authorities.

12. Privacy and Data Protection

We will collect and process personal data about you only for the purposes of providing the services, managing your booking, processing payments, and complying with legal obligations. We will take reasonable steps to keep your personal data secure and to handle it in accordance with applicable data protection laws in the United Kingdom.

13. Governing Law and Jurisdiction

These Terms and Conditions and any dispute arising out of or in connection with them, or with the services we provide, shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

14. General Provisions

14.1 Entire agreement

These Terms and Conditions, together with any written quotation or confirmation of booking, constitute the entire agreement between you and us and supersede any previous understandings or agreements relating to the services.

14.2 Severability

If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

14.3 No waiver

Our failure or delay in exercising any right or remedy under these Terms and Conditions shall not constitute a waiver of that or any other right or remedy.

14.4 Variation

We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your order, unless a change is required by law or regulatory authority.

By confirming a booking with Man With a Van Primrose Hill, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.