Terms and Conditions for Man With A Van Primrose Hill

These Terms and Conditions set out the basis on which Man With A Van Primrose Hill provides moving, delivery, collection, clearance, and related transport services within the United Kingdom. By making a booking, the customer agrees to be bound by these terms. In these terms, references to “we”, “us”, and “our” mean the service provider, and references to “you” or “the customer” mean the person requesting the service. These terms apply whether the service is arranged for domestic, commercial, or one-off transport requirements, and they should be read carefully before confirming any booking.

Our service is designed to offer a flexible man and van service for lawful goods, furniture, household items, office equipment, and other permitted items that can be safely transported. The exact scope of work will depend on the details provided at the time of booking, including the nature of the items, access conditions, collection and delivery points, and any special handling needs. We reserve the right to decline any job that cannot be completed safely, lawfully, or within the agreed parameters. Any quotation or estimate is based on the information available at the time and may be revised if the actual job differs from the description given.

These terms are intended to be clear, fair, and practical. They cover the booking process, payment arrangements, cancellations, liability limits, waste handling obligations, and the legal framework governing the agreement. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. The customer is responsible for ensuring that all information supplied is accurate and complete, as incorrect or incomplete details may affect pricing, timings, vehicle suitability, or the success of the move.

Booking Process
Bookings for our van and man service are normally made in advance and are subject to availability. To obtain a quote, the customer must provide relevant details, including the pickup and delivery locations, preferred date and time, number and type of items, floor levels, lift access, parking restrictions, and any items requiring dismantling, wrapping, or specialist handling. We may ask for photographs or further information to assess the work accurately. Any quote given verbally, in writing, or electronically is an estimate unless expressly stated otherwise.

A booking is considered accepted only when we confirm the service and, where requested, receive any deposit or prepayment that may be required. We may refuse a booking, cancel an accepted booking, or change the timing if circumstances make the service impractical, unsafe, or unlawful. This includes situations where the customer has not provided enough information, has misdescribed the load, or has failed to disclose items that require additional resources. It is the customer’s responsibility to make sure someone is present at the agreed time to authorise access, supervise loading where needed, and confirm delivery arrangements.

Service Scope and Customer Duties
The customer must ensure that all items are ready for transport at the agreed time unless packing or preparation has been explicitly included in the booking. Fragile items should be suitably packed by the customer unless otherwise agreed. We may refuse to move items that are unsafe, unwrapped, unstable, excessively heavy for the access route, or likely to cause damage to property or injury to persons. The customer must also ensure that pathways, entrances, lifts, stairways, and parking spaces are suitable and legally available for use during the service. Any delays caused by restricted access, missing permissions, incomplete preparation, or inaccurate instructions may result in additional charges.

Payments and Charges
All prices are based on the information supplied and may be calculated by time, distance, vehicle size, manpower required, or a fixed quotation depending on the type of job. Unless stated otherwise, all charges are exclusive of any additional costs that arise because the actual service differs from the original description. These may include waiting time, congestion delays, extra floors, difficult access, heavy lifting, additional stops, materials, congestion-related parking costs, tolls, or charges for items not disclosed at booking. If extra work is required, we will normally explain the reason before carrying it out where reasonably possible.

Payment is due in full at the time specified in the booking confirmation, which may be before the job begins, on completion, or in staged payments if agreed in advance. We may accept bank transfer, card payment, cash, or other methods that we choose to offer. Any deposit paid is non-refundable unless we cancel the booking or agree otherwise in writing. If an invoice is issued, it must be paid by the stated due date. Late payment may result in recovery action, interest, administrative charges, or suspension of future services where permitted by law. The customer is responsible for all reasonable costs associated with collecting overdue sums.

We reserve the right to revise a quote where the job changes materially. Examples include additional volume, extra journeys, unlisted waste, different access conditions, or a longer loading and unloading time than expected. Where a revised price is needed, we will aim to explain the reason clearly before proceeding. If the customer chooses not to proceed after a material change is identified, we may charge for any time already spent, including travel, waiting, loading, or partial completion. Discounts, promotional prices, or special rates are valid only for the specific booking to which they apply and cannot be transferred unless agreed by us.

Cancellations and Amendments
The customer may request a change to the booking date, time, service scope, or address, but any amendment is subject to availability and may affect the price. We will try to accommodate reasonable changes, though we are not obliged to do so. Cancellations should be made as early as possible. If the customer cancels with sufficient notice, we may at our discretion offer a refund of part of any payment already made, less any non-recoverable costs or reasonable administration charges. If the booking is cancelled at short notice or when our team has already travelled to the collection point, charges may still apply.

Where the customer is absent, unavailable, or unable to proceed at the arranged time, we may treat this as a late cancellation or failed attendance. If access is not possible, instructions are not available, or the load is not ready, we may charge for waiting time, redelivery, or wasted attendance. If we have to cancel because of vehicle breakdown, severe weather, staff illness, road closures, legal restrictions, or events beyond our control, we will try to rearrange the service for another date. Our liability in these circumstances is limited to refunding any payment received for the cancelled portion of the service, unless otherwise required by law.

Delay, Postponement, and Force Majeure
We will use reasonable efforts to arrive on time and complete the work within the agreed schedule, but stated times are estimates only. Delays may occur because of traffic, parking restrictions, weather, loading complications, or circumstances outside our control. We are not liable for losses caused by such delays unless the law says otherwise. If a delay is significant, we will attempt to contact the customer and offer a revised plan where practical. Force majeure events, including but not limited to fires, floods, strikes, public emergencies, accidents, and government restrictions, may result in postponement or cancellation without liability beyond any rights the customer may have under law.

Liability and Damage
We will take reasonable care when handling items and carrying out the service. However, our liability is limited to losses that are directly caused by our negligence or breach of contract. We are not responsible for pre-existing damage, wear and tear, defective packaging, hidden defects, or damage caused by the customer’s instructions. The customer should inspect items before and after the service where possible and report any claim promptly. To help assess any issue, the customer may be asked to provide photographs, proof of value, proof of condition, and a clear description of the alleged loss.

We do not accept responsibility for loss or damage to items that are prohibited, incorrectly described, inadequately packed, or carried at the customer’s request despite a warning. The customer must ensure that any valuable, fragile, sentimental, or irreplaceable items are appropriately declared in advance. Unless expressly agreed in writing, we are not responsible for dismantling or reassembling goods beyond reasonable handling for transport. Any assistance given by our team at the customer’s request, including moving items through tight spaces or placing them in a particular location, is provided at the customer’s risk unless caused by our negligence.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded. Where we are liable for damage to property or goods, our liability will normally be limited to the reasonable repair cost or, if repair is not practicable, the fair value of the affected item at the time of loss, subject always to the limits allowed by law. We will not be liable for indirect or consequential losses, such as loss of profit, missed deadlines, business interruption, or emotional distress, except where required by law.

Waste Regulations and Prohibited Items
If the service includes disposal, collection, or removal of unwanted items, the customer must comply with all applicable UK waste regulations. This means waste must be described accurately and must not be mixed with prohibited or hazardous substances unless we have expressly agreed in advance and have the lawful authority to handle it. We may request details about the origin, type, and condition of waste before accepting the job. If the load is classified as controlled waste, the customer must provide the information needed for lawful transfer and disposal, and may be required to complete any appropriate documentation.

We do not accept responsibility for illegal dumping, fly-tipping, or the improper disposal of waste caused by inaccurate instructions or undeclared items. The customer must not request us to dispose of hazardous, toxic, explosive, infectious, or otherwise regulated materials unless we have confirmed in writing that the item can be lawfully transported and handled. Prohibited items may include, without limitation, asbestos, chemicals, gas canisters, medical waste, batteries beyond ordinary household quantities, sharp industrial waste, and stolen or illegal goods. We reserve the right to refuse any item that appears unsafe or unlawful, even if it was included in the original enquiry.

Where waste removal is part of the arrangement, the customer accepts that we may need to segregate items, charge for disposal costs, and follow site-specific or statutory procedures. Any additional fees connected with correct disposal, licensing, or compliance will be payable by the customer unless agreed otherwise. If the customer leaves items without disclosure or seeks to conceal waste type, we may end the service immediately and report suspected unlawful activity to the appropriate authority where required. By using our Primrose Hill man with a van service, the customer confirms that they are authorised to request removal of the items in question.

Customer Responsibilities
The customer must ensure that any property, vehicle access, permits, keys, or permissions needed for the job are available at the relevant time. We are not responsible for obtaining landlord consent, building management approval, parking dispensation, or other third-party permissions unless expressly agreed in writing. The customer should make sure that animals, children, and bystanders are kept clear of the working area. If the customer asks us to enter a property or move items in a way that may cause risk or damage, we may decline to proceed. Any instruction from the customer that increases risk may be refused without penalty to us.

In the event that items are already loaded, the customer should check the load list or delivery details before departure where possible. Once items have been loaded, any later changes may incur extra charges or may not be possible. The customer remains responsible for ensuring that all items to be moved belong to them or that they have proper authority from the owner. We may rely on the customer’s instructions as authority to move, collect, transport, or dispose of items, and we will not be liable for disputes between the customer and any third party unless we have acted negligently or unlawfully.

General Provisions
Any waiver of these terms must be agreed in writing. No failure or delay by us in enforcing any right will operate as a waiver of that right. We may subcontract part or all of the service where appropriate, but we remain responsible for the performance of the agreed work in line with these terms and applicable law. The customer may not assign or transfer the booking without our consent. These terms, together with any written quotation or booking confirmation, form the entire agreement between the parties in relation to the service, unless a separate written contract states otherwise.

Governing Law
These Terms and Conditions, and any dispute or claim arising from them or in connection with them, are governed by and interpreted in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales will have exclusive jurisdiction, except where consumer law or mandatory legal rules provide otherwise. If any dispute arises, both parties should first try to resolve it in good faith and without unnecessary delay. Nothing in this clause affects any rights that a consumer may have under applicable statutory protections.

By confirming a booking with Man With A Van Primrose Hill, the customer acknowledges that they have read, understood, and agreed to these terms. The customer also confirms that they have the authority to enter into the agreement and that all information provided is true, complete, and accurate to the best of their knowledge. These terms are intended to support a clear and lawful service relationship, with expectations set fairly for both sides and with respect for safety, payment, and compliance obligations.